Refund policy

Returns & Refunds Policy – NAD+ Wellness (UK)

Due to the sensitive and perishable nature of our NAD+ products, including injectable vials, orders cannot be returned or refunded once dispatched, unless the items arrive damaged, faulty, or incorrect.

Under the Consumer Contracts Regulations 2013, certain goods that may deteriorate or expire are not eligible for cancellation or return. Our products fall within this category.

We are unable to offer refunds based on individual experience or personal preference, including perceived effectiveness.

1. Reporting an Issue

Please inspect your delivery carefully upon arrival. Any issues must be reported within 48 hours of delivery.

This includes:

- damaged items

- faulty or compromised products

- incorrect items received

- missing items

To report an issue, please email support@nadpluswellness.com with your order number, a brief description of the issue, and clear photographs of the packaging, product, and shipping label.

2. Non-Returnable Items

For safety and quality control reasons, we do not accept returns of NAD+ products once they have been dispatched.

3. Refund Eligibility

Refunds will only be considered if the issue is reported within the timeframe, confirmed as valid, and approved by our team.

4. Replacements

We may offer a replacement product instead of a refund if items are damaged or faulty.

5. Delivery Responsibility

Responsibility transfers to the customer once delivery is confirmed by the courier.

6. Storage Guidance

Products remain stable at room temperature during transit. Refrigeration is recommended after opening.

7. Health Disclaimer

Please consult a qualified healthcare professional before use.

Policy Updates

We reserve the right to amend this policy at any time.